UCLA Administration’s metrics are based on a balanced scorecard. The metrics ensure that each department is responsible for five key areas of performance:
- Customer Satisfaction
- Work Environment
- Business Processes
- Learning and Innovation
- Financial
UCLA Administration’s metrics hold each department accountable on these five areas to ensure that there is a “balanced” assessment of performance. Here are some tools and resources that will assist you with your department’s metrics:
Please contact your OED People Research and Performance Consultant for assistance:
Joanne Chang at jchang@oed.ucla.edu
Christopher DeMaci at cdemaci@oed.ucla.edu
